FAQ

Answers to the most commonly asked eXact iDip® Smart Photometer and App questions

Where can I download the eXact iDip® app to install in my smart device?
Is there a list of devices compatible with the eXact iDip® Smart Photometer?
What is the difference between the smart device apps?
Where can I find test instructions?
Are there videos showing how to use the eXact iDip®?
How / where do I buy reagents?
How long do the reagents last?
Do you offer carrying cases, etc.?
How do I connect my smart device to the eXact iDip®?
Does updating affect my purchases?
Do I need to purchase Premium Tests for each device I own?
Where can I find test Instructions?
How do I properly save my results?
How do I back up my data?
Do all contact fields need to be filled in for full functionality?
Can the eXact iDip® be used for testing any liquid?
Are there test specifically calibrated for spa/hot water?
What is a customer’s ‘Site’?
Do you offer carrying cases, etc.?
Where can I buy more eXact® Strips and eXact® Reagents?
How long do the eXact® Reagents last?
How do I import contacts from a .csv spreadsheet?
How do i stop my iDip from shutting down?

Category: idip