Damaged Goods & Return Policy

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Please review the following policies and guidelines if your shipment is damaged upon receipt.  It is critical that you note on all shipping documents when you receive product that appears visually damaged.  For more information please call us at 803-329-9712 Ext. 1.

Shipping:  

• Courier:  All products are shipped FOB from our dock via UPS, Fed Ex, USPS, or freight forwarder unless shipping account is provided by customer.


• Visual damage: Note on the Bill of Lading (B.O.L.) the damage and the extent of damage. Contact the freight company and start the process to file a claim. Damage not noted is considered a delivery free and clear by the freight company.  ITS, Inc. will not replace damaged product unless notes are added to the B.O.L. and a claim is filed with the shipping company.


• Concealed damage: There is a 15 calendar day claim period for any concealed damage. Freight should be inspected at time of delivery to include any suspected damages. Contact the freight company and start the process to file a claim.


• Shortages: All shortages should be reported within 5 days of receipt. If shortages are known at time of receipt, this must be indicated on the B.O.L.

Returns:

• ITS, Inc. will gladly replace any defective merchandise and cover all shipping costs.  Please notify us immediately to make arrangements. Errors must be reported within 5 days after receipt of product.


• Product returns will only be accepted upon prior written approval from ITS, Inc.  Each request for return will be considered on a case by case basis.


• Product may be returned for credit less shipping charges and a 20% restocking fee within 30 days from the date of shipment.  Product must be in original container and in undamaged condition.  No cash or check refunds, only credit towards future orders.  Custom or private labeled product is not returnable.


• All returns must be in writing and require an authorization from ITS, Inc.  Product will be shipped with Returned Materials Authorization (RMA) Form to ITS, Inc. freight pre-paid within 20 days of the authorization.  Return will not be accepted after 20 days or if freight is not prepaid.


• Industrial Test Systems, Inc. reserves the right to issue final determination regarding all returns.  The terms and conditions of sale here take precedence over all previous arrangements or agreements without exception.