FAQ’s

Q: Where are your company offices located?

A: ITS corporate headquarters are in Rock Hill, SC with an office in the UK.

Q: Does your ITS work with clients all over the world?

A: Yes.

Q: Why is your company website sensafe?

A: Please click here.

Q: What temperature is safe for storing my iDip and Reagents?

A: Store iDip and Reagents in a cool (below 90°F / 32°C), dry place and away from direct sunlight.

Q: Do you have demonstration videos that show how your water testing instruments work?

A: YES: You can go to our Video Tutorials page on our website or visit our online channels on Vimeo and YouTube for complete product demonstrations.

Q: What is your return policy?

A: It’s based on the product purchased. Photometers are warranted for a period of 2 year etc…..

Q: Love your products! Are there opportunities for distributorships?

A: YES: Please contact our Sales Manager Mr. George Bailey for more details.

Q: Where can I get answers to questions about Hach reagents?

A: Here is a link to Hach’s Knowledge Base. You’ll find answers here.